1. The Cancellation policy will be accepted when it is initiated at least 24 hours before the playtime.
  2. In case of unintentional cancellation such as an accident, or fever, the guest needs to provide a medical certificate or related document to get the refund of the purchase. You can call Flying Hanuman or send us an email with all of the paperwork.
  3. No show on the pick-up time and no notification in advance will be resulting no refund can be given in any case.
  4. Changing the Play Date or Play Time will be charged 300 baht/per person in a pick-up zone and 500 baht/per person if out of the transfer zone area.
  5. If you purchase the ticket Not from our website the cancellation policy may be different as it will depend on the distributor/agent itself.